Last updated: September 28, 2026
We accept returns within 30 calendar days from the date of delivery. To be eligible, the item must be unused, in its original packaging, and the return must relate to a quality issue. Return shipping is free, and there is no restocking fee.
Return Process
Step 1 — Contact us first.
Email info@luxuryappliancesdirects.com or call +1 319-939-5195 during Monday – Friday, 9:00 AM – 6:00 PM (CT). Please include your order number and a short description of the issue.
Step 2 — Receive return instructions.
Our team will review your request and provide the return authorization and shipping instructions. Do not send items back before contacting us.
Step 3 — Pack the item securely.
The item must be unused and returned in its original packaging, with all accessories, manuals, and tags included.
Step 4 — Ship the return.
Return shipping is free. We will provide the necessary label or instructions.
Step 5 — Refund processing.
Once we receive the returned item, we inspect it and process the refund within 1–2 business days if approved.
Return Address
Luxuryappliancesdirects
210 Ardis Street
Hudson, IA 50643
United States
Refund Timeline
Refunds are issued to the original payment method. After we process the refund, your bank or card issuer may take an additional 7–10 business days to post the credit to your account. This posting time is controlled by your financial institution.
What may not be accepted?
Items that have been used, damaged after delivery, or returned without original packaging may not qualify for a refund. Returns requested after the 30-calendar-day window may also be declined.
Questions?
Contact us at:
Email: info@luxuryappliancesdirects.com
Phone: +1 319-939-5195
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)